FAQ


Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. If you do not receive your tracking number within 5 business days, simply email us at info@klodira.com and we will have it sent to you. If you did not receive any updates on your order within the first 5 business days, please contact us immediately and we will do all we can to investigate.

Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?

A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

Q: HOW DOES SHIPPING WORK?

A: Klodira partners with global merchants  in order to provide you the best prices and the highest quality products. This means that your order is sometimes shipped from areas such as China, India, Thailand, Spain etc., as well as the United States. 

Because we ship directly from our partners in these countries, domestic orders may take 3-5 weeks to arrive. For international orders, please allow up to 4-5 weeks. Please don't panic if it does not arrive instantly, it's on its way! :)  

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!